Frequently Asked Questions

Below you can find a list of the most common questions our customers ask before and after the purchase.

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1. Where is my package?

If your tracking information hasn’t been updated for 2-3 days, don’t worry -- that’s totally normal! Occasionally there will be delays in shipping, so you might not see an update on your tracking for a few more days. If your package hasn’t moved in 7 days, contact us with the “Submit a Request” link below and we can help locate your package!

2. What do I do if my package is damage?

No problem just send us an email through the contact us page with pictures of the issue and we will replace the item. We do not replace stolen or missing items. If the item has been altered we cant replace it.

3. What is the House of Anklet Ambassador Program

Becoming an ambassador comes with access to free products and lots of cool perks and content. Each ambassador is given a  personal referral code & shopping link that their friends, family, and followers can use to shop Houseofanklet.com at 20% off! The best part? We’ll give you 10% commission on each sale you make. 

Potential HOA Ambassadors must be active on at least one social channel (Instagram, Tiktok, Facebook, Twitter) and over the age of 18. 


4. Whats your return/exchange policy?

Items can be returned or exchanged under the following conditions:

  • The product(s) is within 30 days from the date of purchase.
  • All returns/exchanges must be accompanied by the original packaging.
  • Products are purchased directly from our website.
  • Products purchased during a 'final sale' promotion are ineligible for returns/exchanges.
  • If you ordered items and it doesn’t fit, you can exchange it for the right size.

5. Can I change my address?

Feel free to reach out to us within 6 hours of placing your order and we will try our best to accommodate the change before the order is processed. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change.

Once the order is shipped, it is out of our control to change the address.

Didn't find what you were looking for? Feel free to contact us at any time!